Welcome to Faete

Contact Us

If you have any questions or need assistance, feel free to contact us.

• Email: nexus-service@agentmail.to
• Working Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)
• Location: Global Online Store
• We usually respond within 24–48 hours.

Shipping Policy

We are committed to delivering your order as quickly as possible.

Processing Time

Orders are processed within 1–3 business days

Shipping Time

• Standard Shipping: 15–25 business days
• Express Shipping: 15–20 business days (if available)

Shipping Fee

• Free shipping on orders over $200.00
• Otherwise calculated at checkout

Notes

• Delays may occur due to customs or holidays
• Customers are responsible for correct shipping information

Refund Policy

We want you to be satisfied with your purchase.

Returns

• You can request a return within 14 days of receiving your order
• Items must be unused and in original packaging

Non-returnable items

• Personal care products (for hygiene reasons)
• Final sale items

Refund Process

• Contact us at nexus-service@agentmail.to
• Provide order number + reason
• After approval, return the item
• Refunds are processed within 15–20 business days after receiving the item.

Privacy Policy

We respect your privacy and are committed to protecting your personal data.

Information We Collect

• Name, email, shipping address
• Payment details (processed securely via third-party providers)
• Website usage data (cookies)

How We Use Your Information

• To process and deliver orders
• To improve our services
• To communicate with you

Data Protection

• We implement security measures to protect your personal data.
• We do not sell or share your personal information with third parties for marketing.

Cookie Policy

We use cookies to enhance your browsing experience.

What Are Cookies

Cookies are small files stored on your device.

How We Use Cookies

• To remember your preferences
• To analyze website traffic
• To improve performance

Your Choices

• You can disable cookies in your browser settings.
• By using our website, you agree to our use of cookies.

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